Shipping & Returns

Shipping

Every order placed before 16:00 on Monday until Friday will be shipped on the same day by using PostNL. After we made your order ready you will receive a track&trace code so you can easily track your order.

For rates and estimated shippingtimes check the calculator that you'll find at the first step of our checkout!

Returns

Surfshop Natural High offers 30 days return policy.

Terms & conditions

-           The product of return has to be unused and has to be packed in the way you have received it.

-           Productlabels need to be attached to the products.

-           Every return has to be equipped with the return note.

-           In case of a warranty, first send us an e-mail to shop@natural-high.nl that includes ordernumber + a clear picture of the defect.

-           When returning a product, shippingcosts are for the customer. In case of a warranty the shipping is on our bill.

 

How to return a product?

Just follow the following steps:

1. Complete the return note.

2. Repack your products. (make sure you don’t forget to attach the return note)

3. Send the package to the following adress:

 

Surfshop Natural High

Brouwersdam 22 (buitenzijde)

3253MM Ouddorp

The Netherlands

Download the return note here.